Medical Office Management I – 4

Medical Office Management I – 4 H01 Medical Office Management 1Directions:  Be sure to save anelectronic copy of your answer before submitting it to Ashworth College forgrading. Unless otherwise stated, answer in complete sentences, and be sure touse correct English, spelling and grammar. Sources must be cited in APA format.Your response should be four (4) double-spaced pages; refer to the”Assignment Format” page located on the Course Home page for specificformat requirements. In Lessons 1 through 4, you learned foundational informationon the profession of medical assisting. You learned about the requiredcharacteristics of a medical assistant, the history of the profession, ethicand legal obligations of the medical assistant, patient communication, andtelephone techniques. For this written assignment, the concepts learned fromLessons 1-4 will be applied. Please review the learning objectives for Lessons1-4 prior to beginning work on this assignment.  Complete Parts A and B for this assignment. Part A:    Kayla Christianson, CMA, has been employedsix years by the cardiology practice of three physicians. She is a graduate ofa CAAHEP-accredited school. Furthermore, Kayla received extensive hands-ontraining performing ECGs while doing her required externship.                Kayla has completed an ECGordered by Dr. Hsu for Mrs. Warner, a 76-year-old patient. Dr. Hsu, Kayla’sboss, has telephoned her explaining that he was behind schedule doing rounds atthe hospital. He asked her to do him a favor and interpret Mrs. Warner’s ECG,sign his name, and fax the report to Mrs. Warner’s referring internist who isexpecting the results.                Provide detailed answers for eachof the following questions. Your response should be two (2) pages in length. ·          Given the scope of Kayla’s education, training,and years of experience as a CMA, would this favor fall within the AAMAguidelines of her responsibilities?  ·          Would any portion of Dr. Hsu’s request fall within the guidelines? If so, whichportion(s)? Is an exception to these guidelines ever allowed?  ·          How should Kayla respond to Dr. Hsu? Part B:    For more than two years, medical assistantLinda Lewis had been employed by Drs. Norek and Klein, who are gerontologists.Also on staff are two registered nurses, a medical laboratory technician, and amedical social worker. The daughter of one of the doctor’s patients has justcalled the office. She is very distraught at the seemingly diminished capacityof her mother and insists on speaking to the doctor.                Linda explains that bothphysicians take only emergency calls during patient appointment hours, but thatshe will take a detailed message. This caller, however, suggests that not onlyshould her call be considered an emergency, but that she will sue the doctor ifthe call is not handled accordingly. Provide detailed answers for eachof the following questions. Your response should be two (2) pages in length. ·          What should Linda do immediately to diffuse thesituation? ·          Is this clearly a case when the call should bepassed on to one of the registered nurses or the medical social worker? ·          Is this a case when the physician should becalled to the telephone because of the threat of an impending suit? ·          How could Linda ascertain whether or not this isindeed an emergency? Is it up to her, as a medical assistant, to make such adetermination? ·          Because this is the patient’s daughter ratherthan the patient herself, does Linda have any reason to enter into aconversation with the caller? Could Linda be ethically bound by confidentialitynot to admit the woman’s mother is a patient? Free features N Outline $5 FREE N Revisions $30 FREE N Title Page $5 FREE N Bibliography $15 FREE N Formatting $10 FREE PLACE AN ORDER NOW Why Choose Us? N Satisfied and returning customers N A wide range of services N 6-hour delivery available N Money-back guarantee N 100% privacy guaranteed N Only custom-written papers N Free amendments upon request N Free extras by request N Constant access to your paper’s writer N A professional team of experienced paper writers N 10+ years of experience in the custom writing market MANAGE ORDERS We accept PLACE AN ORDER NOW